Average Delivery Times 

We aim to provide the best value for money on our products. Hence, we choose to ship directly from the supplier.

This approach allows us to save significantly on costs (transportation, storage, packaging, and shipping) and offer products at low and fair prices.

Orders are processed within 24 hours, with an average delivery time of 2-5 business days. Due to the overwhelming love and support we've received, shipping times for orders may extend to 2-4 weeks in exceptional circumstances. Please email us at customercare@nymphse.com in this case. We're here to assist you in this case.

Delivery Policy 

After successful delivery to the address specified in the order, Nymphse is not liable for claims related to non-receipt by the customer. Generally, we do not offer refunds in such cases. However, we encourage customers to contact us within 7 days after the package is marked as delivered to discuss possible solutions for any delivery issues. We appreciate your understanding and cooperation.

For orders received damaged, we advise customers to contact us at customercare@nymphse.com within 3 days from the delivery date, with photos to show the damage.

Always Free Shipping 

We cover all shipping costs. Every order is delivered to your home for FREE, with no minimum order value required.

Track Your Order

You can track your order on our Track and Trace page. Tracking is available online 2-3 days after placing your order, so you can know exactly when to expect your products.

Questions About Your Order? 

If you have questions about your order, we recommend checking our Frequently Asked Questions page first. If you don't find your question there, contact us directly at customercare@nymphse.com.

Nymphse offers 24/7 support for all your order-related inquiries, ensuring a seamless and hassle-free shopping experience. Our dedicated team is always available to assist with tracking, product questions, returns, or exchanges. Please email us at customercare@nymphse.com for any questions.

Our pet products are crafted from top-notch materials, designed to stand the test of time, all at unbeatable prices. It's the reason our customers love coming back for more!